THE HERITAGE HOUSE POLICIES

At The Heritage House, we want every guest to feel welcome, comfortable, and at ease. To ensure a pleasant experience for all, we kindly ask that you review the following policies prior to your stay:

1. Cancellation Policy

As a small, privately owned retreat, each reservation at The Heritage House is special to us and reserved exclusively for you. Because we do not overbook, cancellations can greatly impact our ability to host future guests.

If your travel plans change, please notify us at least seven (7) days prior to your scheduled arrival to avoid a cancellation fee.

  • Cancellations made within 7 days of your arrival date may be subject to a charge equal to one night’s stay.

  • Early departures or shortened stays are considered cancellations and are subject to the same policy.

  • We understand that unexpected situations may arise — exceptions will be made for extenuating circumstances at our discretion.

2. Check-In

Check-in time is between 2:00 PM and 8:00 PM.
If you plan to arrive outside of these hours, please contact us in advance to make arrangements.

3. Check-Out

Check-out time is 11:00 AM.
If you would like a late check-out, please let us know — extensions are based on availability and may incur an additional fee.

4. House Rules

  • The Heritage House is a non-smoking property.

  • Only registered guests are permitted to stay overnight, unless approved.

  • Pets are not permitted.

5. Questions or Assistance

We’re here to make your stay as enjoyable as possible.

If you have any questions or concerns during your visit, please don’t hesitate to call, text, or email us directly, we’ll be happy to help.

The Heritage House reserves the right to update or amend these policies as needed to ensure the comfort and safety of all guests.